My Mouse Keeps Freezing – How to Fix It

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A rather common problem that many people tend to have is when their mouse suddenly freezes or stops moving. The typical scenario goes something like this, your surfing the web, chatting to a friend or playing a computer game when the mouse pointer suddenly freezes. Your immediate reaction is to move the mouse around frantically in hopes of the mouse pointer springing back to life, but when that fails, you resort to switching your system off from the power button. For starters, powering your system down is never a good idea, since power supply units (within computer systems) are not designed to be repeatedly switched off and on again.

Anyway, I guess it’s fair for me to assume that all attempts to rectify this issue have failed, hence your presence here. The good thing is that there are a number of things that you can do, so all hope is not lost.

With the amount of significant and reliance that has been placed on the functionality of the mouse by the various operating systems today, a mouse that is malfunctioning for whatever reasons is easily capable of rendering your system inoperable. By taking the time to properly diagnose the issue, you’ll hopefully be able to fix the problem sooner rather than later, which will negate having to utilise the services of computer support professionals.

What Are The Symptoms?

A mouse that is continuously freezing typically exhibits the behaviour of working fine for an undefined period of time, then freezing suddenly, without notice. The cursor that represents the mouse in a Windows environment will usually get stuck in the same position, refusing to move irrespective of where you position the mouse with your hand. If this happens continuously over a considerable length of time, then I guess it’s fair to say that it’s an issue that will not go away without proper diagnosis and repair.

What Causes This Problem?

The reasons why your mouse may continuously freeze is quite numerous. It could be due to a technical issue, such as low batteries, or it could be due to a connectivity issue, such as a loose or damaged cord. Worst case scenario, your mouse could be defective. Another fairly common reason why this issue occurs is due to improper, outdated or corrupt drivers. Malware/Viruses are another real possibility, and so is a corrupt Windows registry. Your problem could be the result of one or more of these issues, which is why it’s best to consider exploring all avenues.

How to Fix It

Right now, you’re probably stuck thinking to yourself “why my mouse keeps freezing”, thus knowing how to fix this problem is paramount. The good thing is that there are a number of remedies that you could try. You may have to try more than one step before you fix the problem, but the end result makes it well worth it. Just work your way down all of the various methods in a systematic fashion, and within no time, you should be back to using your computer as you once did.

Check System Resources

Before you consider doing anything else, the first thing that you should do is examine how many programs you currently have opened. If you have a habit of running a large number of applications at the same time, on a system with limited resources (RAM), then that could prove to be a strong case for the reason(s) why your mouse is continuously freezing. In this particular situation, you’ll have two options, the first is to run as few programs as you can and the second is to purchase more RAM for your system. Given your current predicament, restarting your system, so that everything can start afresh would be the most intelligent first move.

Check Cable Connections

The next thing that you should do is ensure that all the cables for your mouse are correctly secured into their ports. If you have a wired mouse, then you should ensure that it’s properly secure in the PS2 port. If your mouse is wireless, then make sure the wireless hub is properly connected to the appropriate port and is receiving power.

Another thing that you should verify is that the keyboard works as it should, when the mouse begins to freeze. In the event that it does not you should check to see whether you have accidently plugged the mouse and keyboard into the opposite ports.

Check for Mechanical Malfunctions

Once you’ve verified that your mouse is properly connected into its port, you should then ensure that there are no mechanical malfunctions. To do this, you should first unplug your mouse, then plug it back in. If you have an optical mouse, check for the red light underneath it. If you’re unable to see the red light, then it means the mouse could be damaged; to verify that the fault is due to the mouse and not your USB/PS2 port, you should try plugging the same mouse into another computer.

Check for Malware/Viruses

Viruses or malware, as they are sometimes called, are capable of causing a number of ailments in your computer, and could quite possibly be the reason why your mouse is acting up. Thus, the next step that you should take is to scan your system for any viruses/malware. If you don’t already have your own virus removal tool, then I suggest you check out my post on the best antivirus software.

Be sure to run a full scan of your system. Full scans typically take a considerable length of time to complete, as it checks every file on your computer making repairs where necessary.

Check Mouse Drivers

The next thing you’ll want to do is ensure that the drivers for your mouse are properly installed. In order for you to do this, you will need to access device manager; this can be done by doing the following.

1. First, ensure that you’ve logged into your computer with administrative rights.

2. Then click on Start -> Run [Windows Vista/7: Press windows key + R], type devmgmt.msc and click on OK.

run devmgmt.msc

3. This will bring up Device Manager, from here, click on the + symbol next to Mice and other pointing devices.

expand mouse devices

Note: If you see a Yellow Exclamation Mark next to your mouse, then it means there is something wrong with its drivers. In this particular case, you’ll have two options, the first is either to reinstall the drivers that you already have on CD or to download the latest drivers from the manufacturer’s website and install it.

driver issues on mouse

If you don’t have the drivers or are unable to find the drivers online, then I recommend using DriverAssist, which is an automated driver update tool that is capable of locating the most up-to-date drivers for all the devices on your computer and installing them. Anyway, you can download this tool, from the following link:

Check for Registry Faults

If you’ve check the cables, made sure everything is connected into the correct ports, verified that the ports are working and ensured that the drivers are properly installed and the mouse is still freezing, then the most likely culprit to your problem is a faulty/corrupted registry.

In most cases, when your computer starts to freeze, this is typically accompanied by the program your currently using failing to respond and in some cases, your keyboard locking up. There are even times when you may be unable to load up Task Manager, which you would otherwise use to close down unresponsive tasks/processes. All of these issues are just as much symptoms of the issues I’ve previously mentioned as they are the result of registry errors.

If you don’t know what the registry is, it’s basically the database component of your operating system that contains all your settings data for your applications and components. Information is stored in this database, which means it’s susceptible to data loss and corruption. When your registry becomes corrupted, this can result in a breakdown in communication between the operating system and your computer components, such as the mouse. When your computer fails to communicate with the operating system altogether, it will become unresponsive or freeze. The unfortunate thing about this situation is that there is very little that you can do, to repair this problem manually. The registry is large and complex, holding far too much sensitive data for you to personally tamper around with, as one wrong alteration could leave your system inoperable.

That is the main reason why I recommend you use a professional registry cleaner program. As, not only are they capable of scanning your registry for errors and repairing them, they are also capable of fixing issues such as the one your currently faced with. Anyway, the program that I recommend is SpeedyPC Pro. You can learn more about this program here:

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  • chlyn

    Wow, thanks!!!

  • clue-less

    A good, simple explanation. Thank you.

  • banzai

    u can check mouse usb connector , my was overheated, i plug to other usb port & its ok now

  • Marley

    Wow! Just wow. I can’t believe that your advice was the complete answer to my problem. I have an Asus( which has Start) and I asked myself over and over again why it was freezing! Thank you so much for all your help!!!

  • Aleyan

    I am using Windows 7 and TTSport mouse. When i started some programs like Nvidia Gforce Experience or Freemake Video Converter, my mouse would freeze. To fix it, need to restart my computer or log-off with keyboard… please some help here 🙁

    • It looks like a driver problem? What mouse do you have? You should look at reinstalling the drivers for it. If it’s happening on multiple programs that are unrelated, then it’s more than likely a mouse issue. Do you have a secondary mouse that you can use in its stead? For now, consider a full uninstallation of the mouse, before reinstalling it again.

      Last resort would be a repair installation, but look into the drivers for now.

  • dean

    Hi I’ve got an odd problem, my mouse will work fine for whilst no programs are running (new pc build yesterday) soon as I start tea speak 3 or Rome 2 the mouse will lock for a second then unlock then lock then unlock in intervals of 2 secs from each gap. I’m gonna check in sec to see if cable is damaged, my mouse is a R.A.T 3

    • If the cable was damaged, the mouse wouldn’t work within your Windows environment. It’s likely a driver issue. Try updating your graphics card drivers, try different versions.

      I’m sure your specs are more than enough to play those games, so it’s likely that. If not, then the sound card drivers.

      The last option and the most likely one is that it’s caused by your mouse drivers.

      Does the problem occur on every 3d accelerated game you attempt to play?

    • Shanman

      Exact same mouse exact same problem, any news???

      EDIT: Are you using Windows 10? They have just released non beta drivers for the RAT 3. Give that a go, worked for me.

  • AGL

    hey um my mouse and keyboard sometimes my headset just turn off and on and my mouse freezes a lot and i checked my drivers everything i tried something with the registry and it just delayed it or it stop then slowly came back and i had windows 8.1 and it did the same thing when i upgraded to windows 10 and it worked for a solid month or two then i came back fast i need help i can’t deal with this anymore

    • Have you tried using another mouse? Your mouse could be defective.

      You should also look into trying the mouse on another system, it could be a software problem, the only way to be certain is to do a clean install, formatting the hard drive in the process.

      Outside of that, it’ll likely be the motherboard, but unlikely.

  • Adeniyi Tim Oluwamayowa

    Please my case is somehow different, my mouse works at start up but when I launch a program, after a while it doesn’t work anymore. Even the secondary mouse won’t work, but when I launch the Task Manager, it’ll work a little but stop when I get to the work area. I use windows 7 OS

    • That sounds like a software problem, likely due to the operating system. A repair installation will likely fix it, but first consider reinstalling the drivers for it.

      If that doesn’t work, then run a thorough virus/malware scan, because it’s likely a virus that corrupted your OS.

  • Lillybee

    Simple fix, clean your mouse, that worked for me

    • That can work if you’re using an older ball mouse. It also can help for the buttons, just be careful not to damage the buttons in the process.

  • Colleen Wessels

    Hallo. My mouse is frozen for days already and we tried everything. Before this happened the word “initap” came onto the screen. I rebooted the computer as the mouse was frozen as from then. What does “initap” mean and what may the problem be?

    • Initapi refers to your internet protocol, which is used for sending and/or receiving data over a network. It’s unlikely that caused the mouse to stop responding, it’s most likely that the cause of the error is what caused the mouse to cease proper functionality. If you’ve tried everything, including updating all hardware drivers, then you should look into a repair installation. Which operating system do you use?

      Have you tried system file checker? It’s possible that the error was caused by a virus, either way you will have to run a full virus/malware scan before you do a repair installation, because the problem will simply re-emerge once you correct it (assuming it’s caused by a virus).

      Personally, I’d recommend you tried SpyHunter, prior to the repair installation. I’ve used it on countless occasions to repair faulty or damaged Windows components. You can find it here:

  • mitchell

    My mouse, kept frezzzing up.I heard on a site.replace the mouse, mine worked ok, so did’nt think any more,I did finally replace my mouse, that was what it was, since then , no more frezzing up.

    • It was a mechanical problem then, uncommon, but it does happen.

  • kamrom dechu

    My mouse is being weird. It moves up and down just fine. But barely registers left and right. Its annoying.

    • Is it a ball mouse? If so, the ball inside could be dirty. I suggest taking it out and giving it a thorough clean, removing all the dirt on the ball handles. If it’s not, try using the mouse in Safe Mode or in Recovery Mode, if the mouse works fine in either modes, then the problem is software based, if not, you may need to consider buying a new mouse.

  • Dale

    A few weeks ago my mouse began locking up. I tried all the suggestions but nothing worked. This morning, while looking at a kayaking website I noticed how slow it was going from one place to another. I left that website and went to another and it was still unusually slow. Then suddenly my screen went blank and a notice said: “no signal.’ I tried to restart the computer (a PC) but it would not start.

    Opening up the computer (which is about six years old) I saw the cooling fan and heat sink for the CPU completely blocked with dust. I removed the fan and heat sink and took it outside to clean it because there was so much dust. Thick dust all around the CPU, too. I was afraid I might have fried it.

    So, having cleaned out all the dust, I was pleased to have the computer start up. And I’ve noticed I have no more mouse lock-up problems. It’s now working the way it has for years. I’m guessing use of the mouse put the CPU to some harder work, and this may be why it locked up, because the CPU was struggling with a heat problem.

    So check inside your computer and see if dust is clogging up the fan and heat sink. Be careful in cleaning. I understand cans of compressed air are best if you’re going to blow the dust out.

    • Typically if the problems you are having with the mouse are due to a heat issue, then the sluggish performance should reverberate across the entire system. So the computer should perform sluggish in general, from the execution of applications, to running certain applications, including slow boot up and shut down times.

      When the problem is solely a mouse issue, then the computer will function as it’s supposed to, just with an intermittent mouse pointer.

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